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Position Purpose

• Working under occasional supervision, is responsible for performing the on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
• Ensures high levels of system performance and customer satisfaction within assigned account(s) by demonstrating full technical proficiency and good communications skills. 
• Applies techniques obtained through formal training, on-the-job training, and self study to perform routine maintenance on specified product(s) and to diagnose and correct failures on Applied Materials’ products. 
• May function as a specialist on products to resolve complex system problems which may occasionally involve some process, software or hardware issues outside of assigned territory.

Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. 
• Performs startup activities through Tier II with limited support.
• Able to complete qualifications with minimal assistance.
• Completes quality repairs. 
• Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. 
• May initiate or participate in projects to drive down costs or increase uptime.  
• Ability to carry out action plans and report findings. 
• Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. 
• May identify procedural issues.
• Can perform most retrofits on equipment. 
• Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area. 
• Demonstrates strong interest and knowledge of the customer’s business. 
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. 
• Is consistently able to operate in high pressure or ambiguous situations. 
• Solicits customer feedback. 
• Understands the impact of various actions/decisions on the account.
• Is aware of potential dissatisfiers and escalates as appropriate.
• Develops and executes corrective action plans.
• Performs BKM’s. 
• Actively engages in the use of knowledge management systems. 
• Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Working Conditions

• May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards. 
• Requires attentiveness to safety precautions at all times. 
• Occasionally required to work rapidly for prolonged periods of time. 
• Will routinely bend, stoop, reach, or walk.
• Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.

Leveling Factors

Scope:

• Assignments at this level are complex and require independent action and decision making.

Complexity:

• Solves problems of diverse technical and non-technical complexity. 
• Exercises judgment within defined practices and procedures to determine appropriate action.

Skills and Abilities:

• Demonstrated skills and proficiency to operate successfully in the customer environment. 
• Demonstrated capability to diagnose and repair failures on semiconductor equipment. 
• Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation. 
• Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment. 
• Strong written and verbal communication skills.

Required Education and Experience

MINIMUM REQUIREMENTS:

• ASEET and 3-5 years electromechanical experience,  or equivalent, or BSEET and 2-4 years electromechanical experience, or equivalent.
• At least 2 years in the semiconductor industry.
  Process and/or software experience on related semiconductor equipment.
• Requires current driver’s license and passport.
• Must be willing and able to travel.
• Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.

PREFERRED:

• Previous experience on Applied Materials’ equipment.
• Well developed technical communication skills.
• Ability to recommend methods to enhance customer satisfaction and assist in training less experienced customer engineers.
• Ability to understand customer process and assume responsibility for customer satisfaction.

How to Apply
Please send your resume to the recruiter listed below.
IMPORTANT: The subject field of your email must include Job Title and Job ID Number.

Brigitte Lux
Recruiter
Brigitte_Lux@amat.com

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.